Returns Policy
1. Introduction
At Temini Foods Ltd (“we,” “our,” or “us”), we aim to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, our Returns Policy outlines the process for returning items.
2. Eligibility for Returns
2.1 Non-Perishable Items: Items must be returned within 14 days of receipt in their original, unused, and unopened condition with all original packaging and labels intact.
2.2 Perishable Items: Due to the nature of perishable goods, returns are only accepted if the item is damaged, defective, or incorrect upon arrival. Claims must be made within 24 hours of delivery.
2.3 Non-Returnable Items: Certain items, including opened food products, personalised or customised items, and items marked as non-returnable at the time of purchase, are not eligible for returns.
3. How to Initiate a Return
3.1 Contact Us: Email us at info@teminifoods.com or call 020 8129 3545 with your order details and reason for the return.
3.2 Proof of Purchase: Provide your order confirmation or receipt as proof of purchase.
3.3 Return Authorisation: Wait for a return authorisation from us before sending back the item(s). Unauthorised returns may not be accepted.
4. Return Shipping
4.1 Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
4.2 Use a trackable shipping method to ensure the safe return of items. We are not responsible for items lost during return transit.
5. Refunds
5.1 Inspection Process: Returned items will be inspected upon receipt to ensure they meet the eligibility criteria.
5.2 Refund Amount: Refunds will be processed for the cost of the item(s) minus any applicable shipping fees (unless the return is due to our error).
5.3 Processing Time: Refunds will be issued to the original payment method within 14 days of receiving the returned item(s).
6. Exchanges
We offer exchanges for items that are damaged, defective, or incorrect. Contact us to arrange an exchange, subject to product availability.
7. Damaged or Defective Items
If your order arrives damaged or defective:
7.1 Contact us within 24 hours of delivery.
7.2 Provide photographs of the damaged or defective item(s) and the packaging for verification.
8. Changes to This Returns Policy
We reserve the right to update this Returns Policy at any time. Changes will be effective upon posting on our website. Please review this policy periodically for updates.
9. Contact Us
For questions about our Returns Policy or assistance with a return, please contact us:
Temini Foods Ltd
Email: info@teminifoods.com
Phone: 020 8129 3545
Address:
25 Kencot Way
Erith
London
DA18 4AB
